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Customer Service: Monday through Friday
6:00 a.m. to 5:00 p.m. PST
Message Center: Available when factory is closed. 1-800-331-8551
FAX Line: Open 24 hours a day, 7 days a week. 1-888-582-1509
E-mail: Available 24 hours a day
All returns must have a Return Authorization Number on the box and must be
shipped freight prepaid. Product received without a valid R.A. # will be
refused. The R.A. # must be obtained from the Customer Service Department.
All returns MUST be received in the factory within 45 days of issuance of
the R.A. #. Returns are subject to examination at the discretion of Freedom
Designs, Inc. Returns may be subject to a 25% restocking fee. Custom fabricated
products may not be returned.
All Freedom Designs, Inc. products are quality controlled prior to shipping.
Due to these procedures, discrepancies and errors are rare. However, should
there be a problem; it must be reported to Customer Service within three
weeks of receipt of the order, for resolution.
Cancellations
If an order needs to be cancelled, a valid cancellation # must be obtained
from Freedom Designs, Inc.’s Customer Service Department. Restocking
charges will occur on orders in progress, and will be assessed based on the
stage of completion. Custom fabricated products will be charged at 100%.
Limited Warranty
Hardware-Life Time Warranty
Foam, Wood, and Workmanship-1 year
Any product found to be defective due to the material or workmanship within
one year; will be replaced under our return policy, once Freedom Designs,
Inc. has evaluated the product. This replacement warranty does not include
misuse
of the product.
Published Prices
Prices are subject to change without prior notice.
Price Quotes
If requested, Customer Service will provide a written quote on products.
Written quotes will be valid for 60 days.
Ordering
Orders may be placed over the telephone, faxed, mailed or e-mailed into the
Customer Service Department. Measurement forms are provided in the catalog
to assist in ordering. Phone orders must be followed up with a hard copy
confirming P.O. Any questions, call Customer Service.
Dealer Accounts & Terms
A Freedom Designs, Inc. dealer application must be completed and approved
before an account can be established. Freedom Designs, Inc.’s standard
terms for open accounts are net 30 days, unless other terms are agreed upon.
Completed
orders will not be shipped, and new orders will not be processed on accounts
with outstanding balances over 60 days.
Shipping
All Freedom Designs, Inc. products are shipped ground, FOB Simi Valley. Freight
charges on factory installs may apply on wheelchairs not manufactured by
Freedom Designs, Inc. For requests of special handling or exceptional freight,
up-charges
will be billed.
Liability
Freedom Designs, Inc. is not responsible for any product used incorrectly
or with the wrong application. We recommend that positioning products should
be
used in conjunction with a team of professionals that have been involved
with the evaluation of the client. Freedom Designs, Inc. is responsible for
any
product that is defective in manufacturing or that was made in error by Freedom
Designs, Inc.
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