Hours of Business
 Customer Service:Monday
through Friday
6:00 a.m. to 5:00 p.m. PST
Message Center:Available
when factory is closed
FAX Line:Open
24 hours a day, 7 days a week
Returns
All returns must have a Return Authorization Number on the box
and must be shipped freight prepaid. Product received without
a valid R.A. # will be refused. The R.A. # must be obtained
from the Customer Service Department. All returns MUST
be received in the factory within 30 days of issuance of
the R.A. #. Returns are subject to examination at the discretion
of Freedom Designs, Inc. Returns may be subject to a
25% restocking fee. Custom fabricated products may not
be returned.
Errors & Omissions
All Freedom Designs, Inc. products are quality controlled prior
to shipping. Due to these procedures, discrepancies and
errors are rare. However, should there be a problem, it
must be reported to Customer Service within three weeks
of receipt of order for resolution.
Cancellations
If an order needs to be cancelled, a valid cancellation # must
be obtained from Freedom Designs, Inc. Customer Service
Department. Restocking charges will occur on orders in
progress, and will be assessed based on the stage of completion.
Custom fabricated products will be charged at 100%.
Limited Warranty
Hardware- Warranted for the lifetime of the original user.
Foam, wood and workmanship- 1 year
Any product found to be defective due to the material or workmanship
within one year, will be replaced under our return policy,
once Freedom Designs, Inc. has evaluated the product.
This replacement warranty does not include misuse of the product.
For further information please contact our Customer Service Dept.
at 800 331-8551
(800) 331-8551
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